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Information Technology

Technology Service Center

Electronic Work Order

Office Hours

Monday – Friday
8:00 a.m. – 7:00 p.m.

Roscoe Brown [RB],
Room 308

Technology Service Center (Faculty/Staff)

Technology Service Center (Students)



The Technology Service Center was established to respond to problems dealing with computer hardware and software, network services, telephone services, OSSES, and other information technology issues. The BCC Technology Service Center is the single point of contact for BCC students, faculty, and staff. We provide support for questions and problems relating to:

  • General information about Information Technology services Initiation of work orders
  • Preliminary problem determination and problem solution
  • Email
  • Telephone and voice mail
  • CUNY Portal, CUNYfirst, OSSES, Blackboard
  • Wireless
  • College-owned laptop repairs

Work Orders

Work orders can be submitted electronically.

Please provide as much information as possible regarding the problem you are experiencing. If you are unable to submit an electronic work order, please fax a copy of the work order Acrobat Reader is required to view this document.

The following Self-Help resources are available on our website:


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